LIVE TICKETS
URGENT: Karen says her computer "sounds angry"  |  Ticket #4821: user used charging cable as mouse cable for 3 days  |  Dave says "internet is completely down" — Ethernet was unplugged  |  Brenda called 7 times about her screensaver — set to 1 minute  |  CEO laptop "broken" — Caps Lock was on  |  Phil wants a replacement "cup holder" — it was the CD drive  |  Roger says his computer is "too slow" — 47 browser tabs open  |  Sandra's mouse "stopped working" — battery died, she tried it upside down
My tickets
Recycle bin
URGENT TICKET #1042
From: Margaret, HR"My computer said 'press any key' but I couldn't find the any key ANYWHERE. This is urgent, please come NOW."
TICKET #1043
From: Todd, Sales"Internet is completely gone. I haven't changed ANYTHING. (p.s. I may have downloaded a free screensaver)"
PRINTER EMERGENCY
From: Linda, Finance"The printer is smoking. I kept pressing print because I thought it wasn't working. I pressed it 47 times."
TICKET #1045
From: Gary, Management"Screen went black. Big presentation in 10 mins. I may have spilled coffee 'near' it. Do you have a spare?"

IT DeskLab

Train for IT support.
One annoying ticket at a time.

Answer the tickets how does this work?
4 open tickets screaming for attention
9:41 AM