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IT DeskLab

A training environment for IT support professionals. Practice diagnosing real-world help desk scenarios with an AI-powered caller — no scripts, no multiple choice.

AI-powered Hands-on training Early development Free to use
Early development: IT DeskLab is actively being built. Some features are incomplete and things may change. Feedback is very welcome.

How it works

Pick a ticket
Browse the ticket queue and choose a caller to help. Each ticket shows the priority, category, and how long they've been waiting.
Run the call
The AI plays a realistic, non-technical office worker. Ask questions, narrow down the problem, and figure out what's actually wrong.
Submit your diagnosis
When you think you know the root cause, submit it. The AI evaluates your answer and explains the actual issue — right or wrong.

What you practice

Active listening
Extracting useful info from vague, non-technical descriptions
Systematic diagnosis
Ruling out causes efficiently without jumping to conclusions
User communication
Asking the right questions in plain, non-jargon language
Priority triage
Recognising urgency and managing caller expectations under pressure
Technical breadth
Scenarios spanning networking, OS, email, printing, hardware and more
Performance tracking
Monitor your accuracy, question count, and resolution streak over time

Current scenarios

#4821 Outlook not connecting — password expired without user knowing Easy
#4822 Internet completely down — Ethernet unplugged + airplane mode on Easy
#4823 PC extremely slow — Windows Update stuck, low disk space Medium
#4824 VPN keeps dropping from home — router blocking UDP 1194 Medium
#4825 Account locked out every morning — old phone hammering Active Directory Hard
#4826 One site won't load — corporate proxy SSL inspection misconfigured Hard
+ 6 more scenarios in the queue — more added regularly

Credits

I

Isidro

Product design & development

IT DeskLab started as a personal project to build a more realistic way to practice help desk skills. Most training tools use multiple-choice questions — this one puts you on a live call and makes you actually think.

Built with Claude AI by Anthropic — powering the caller simulation and diagnosis evaluation engine.
Start training Back to desktop